Contact ToolParcel for pre-purchase questions, product access questions, or help finding the correct cancellation or refund route after Paddle payments are activated.
Emailsupport@toolparcel.comRecommended for order and product questions
Phone+86 186 0055 9288Public buyer-support line
Before contacting support
Include the ToolParcel product name and a short description of the issue. After live ordering becomes available, include the Paddle order reference if you have one. Never email full payment-card details, passwords, private keys, or identity documents.