Live payments are not currently active, so no paid order can yet be created through this hub.
After Paddle activation
Paddle, as Merchant of Record, will process payments, cancellations, and refund requests through its applicable buyer process. To ask about a charge or request a refund, use the Paddle buyer support route shown with your order or contact ToolParcel buyer support so we can help identify the correct process.
How requests are assessed
We do not promise an automatic refund for every request. Eligibility depends on the product, delivery status, circumstances, Paddle's applicable buyer terms and refund process, and mandatory consumer rights. Nothing in this policy limits rights that cannot lawfully be excluded.
Recurring subscriptions
Cancelling Monthly Docs Radar stops future renewal through the process Paddle makes available after activation. Cancellation does not automatically reverse a charge already completed. If you believe a charge is incorrect, contact support promptly.
Support
Email support@toolparcel.com or call +86 186 0055 9288. Include the product name and order reference after live ordering becomes available; do not send full payment-card details.